To make purchases on aquarojewelry.com and access all of our services, you will need to create an account.

If you need assistance with placing your order, please don't hesitate to contact our Customer Care team. We are here to help and can also assist in placing your order on your behalf.

Searching for an item:
Explore our collections by browsing through categories in the navigation menu or utilize the search option and product filters.

Product information:
Each product page displays available sizes and colors, along with composition details and a description of the item. Click on the product image to zoom in and examine the details up close.

Placing an order:
- Select your desired color and size
- Add the product to your Shopping Bag
- Once you've finished shopping, click on the Shopping Bag icon
- Choose a shipping method and payment method
- Enter your shipping details, followed by your payment details on the subsequent page
- Verify that all entered information is correct, then click "Proceed to checkout"

Shortly after, you will receive a confirmation email containing the details of your order. Once your order has been shipped, you'll receive another email notification.

We understand that circumstances may change, and if you need to cancel your order after it has been confirmed, please reach out to our Customer Care team at info@aquarojewelry.com. However, please note that once orders have been confirmed, they typically cannot be cancelled. If you have already received your order and wish to return it, you can refer to our Return Policy for instructions. For further assistance, please don't hesitate to contact our Customer Care team.

You can easily check the status of your order and track its delivery by logging into your Aquaro account at any time. Simply sign in to access real-time updates on the progress of your order.

At Aquaro Jewelry, we take great care in packaging your order. Your items will be delivered in our signature branded packaging, ensuring a presentation. Each item is meticulously placed in its own case and then securely packaged in a plain outer box. We also use paper fillers to ensure your items remain anonymous and well-protected during the shipping process.

Each piece is meticulously handcrafted in our workshop, so it takes 2-5 working days to prepare your order. Delivery times vary depending on the destination country. You will receive an email with a tracking number once your package has been shipped. Please note that delivery times may be longer during peak seasons. For more details, feel free to contact us at info@aquarojewelry.com.

Once your package has been dispatched, you will receive an email containing your tracking number. It's important to carefully check the number of boxes delivered and ensure that the package arrives undamaged. Should you notice any damage to the packaging or product, or if there's any discrepancy in the number of boxes delivered, please promptly note these details in writing on the courier's delivery documents.

Our couriers operate from Monday to Friday during business hours and will make three delivery attempts. If delivery is unsuccessful after the third attempt, your order will be returned to us. Please note that once an order is placed, it is not possible to modify the shipping address.

Please be aware that all orders are processed automatically, and we are unable to expedite or delay shipping times.

If your order has not arrived within the estimated timeframe, we recommend taking the following steps:

• Firstly, check the delivery status of your order by visiting the Order History section of your personal AQUARO account.
• Verify that the delivery address provided during checkout is accurate.

For additional assistance, don't hesitate to reach out to our Customer Care team. We're here to help and will gladly assist you further.

Upon delivery, please ensure that the number of boxes received matches the quantity stated on the shipping confirmation email and that the package shows no signs of damage. If you notice any damage to the packaging or product, or if there's a discrepancy in the number of boxes delivered, it's crucial to promptly document these issues.

Please indicate the condition of the parcel, such as "damaged package" or "open box," in writing on the courier’s delivery documents, directly beneath your signature. This immediate notification helps us address any concerns effectively and ensures appropriate handling of the situation.

Shipping costs are calculated automatically and displayed at checkout, ensuring customers can review and approve them before completing the payment. Please note that shipping fees do not cover any customs duties or charges that may apply to shipments outside the EU. Customers are responsible for covering these additional costs.

At AQUARO we want you to be completely satisfied with your purchase. Therefore, AQUARO provides a 14-day return and exchange policy starting from the date of package receipt, with refunds issued in the form of a store voucher equivalent to the returned item's value.

Please note that all returns must be made within the country of purchase.

To initiate a return, please follow these simple steps:

1. Fill out the online return form by clicking on "Returns & Exchanges" in the Order History section of your account. Once your request is submitted, you have 14 days to return your order.

Or to initiate an exchange, please fill the Return & Exchange form. You will need to enter your order number, email address, and follow the straightforward steps.

2. Ensure that your item(s) are returned unworn, in their original condition, and with all tags attached, including any packaging.

3. Place the item(s) in the original packaging and shipping box, and affix the enclosed return shipping label over the initial delivery label.

4. Contact us via the email info@aquarojewelry.com provided to notify us of your intention to return the item.

Once your package reaches our warehouse, please allow 5 to 7 working days (depending on peak times) for your return to be processed. If your return does not meet the specified conditions, the package will be sent back to you. Upon acceptance of your return, you will receive a refund along with a confirmation email.

All shipping and handling fees for returns are to be covered by the customer.

We offer a hassle-free exchange policy for sizing or product replacements within 14 days of the delivery or pick-up date. Exchanges are complimentary, and each order includes a prepaid return label. Please note that all exchanges must be processed within the country of purchase.

To initiate an exchange, please follow these simple steps:

1. Fill out the online return form by clicking on "Returns & Exchange Form" in the Order History section of your account. Once your request is submitted, you have 14 days to return your order.

2. Ensure that your item(s) are returned unworn, in their original condition, and with all tags attached, including any packaging.

3. Place the item(s) in the original packaging and shipping box, and affix the enclosed return shipping label over the initial delivery label.

4. Contact us via the email info@aquarojewelry.com provided to notify us of your intention to return the item.

If you're exchanging a product and need to cover any price difference, please ensure the payment is made before sending back the original item. Once we receive the returned item, we'll promptly dispatch the replacement.

Upon receipt of your package at our warehouse, please allow 5 to 7 working days (depending on peak times) for your exchange to be processed. If your exchange does not meet the specified conditions, the package will be sent back to you. Upon acceptance of your exchange, you will receive a confirmation email along with the dispatched replacement.

All shipping and handling fees for exchanges are to be covered by the customer.

For security reasons, we are unable to refund a different credit card than the one used for the purchase.

Our Customer Care is not available on the following public holidays:

1st January New Year’s Day

31th March Easter Sunday

1st April Easter Monday

1st May International Worker’s Day

15th August Assumption Day

1st November All Saints’ Day

8th December Immaculate Conception

25th December Christmas Day

26th December St Stephen’s Day