Order processing time

Each piece is meticulously handcrafted in our workshop, so it takes 2-5 working days to prepare your order. Delivery times vary depending on the destination country. You will receive an email with a tracking number once your package has been shipped. Please note that delivery times may be longer during peak seasons. For more details, feel free to contact us at info@aquarojewelry.com.

Shipping time:

We ship from our warehouses located in Vicenza, Italy, currently ship worldwide. Our shipments are handled by reliable carriers that provide tracking codes for all packages. After placing your order, you will receive an email confirming your purchase.

Since each piece is carefully handcrafted in our workshop, it takes 2-5 working days to prepare your order. Delivery times vary depending on the destination country, and you will receive an email with a tracking number once your package has been dispatched.

Please note that delivery times may extend during peak seasons. For further information, feel free to contact us at info@aquarojewelry.com.

Orders placed after 10:00 a.m. will be processed on the next business day, and deliveries are not made on weekends or holidays. Delivery times may be influenced by delays due to shipping, customs, or other external factors. For the most accurate delivery date, please refer to the tracking information sent to you via email.

Returns:

At AQUARO we want you to be completely satisfied with your purchase. Therefore, AQUARO provides a 14-day return and exchange policy starting from the date of package receipt, with refunds issued in the form of a store voucher equivalent to the returned item's value.

Please note that all returns must be made within the country of purchase.

To initiate a return, please follow these simple steps:

1. Fill out the online return form by clicking on "Returns & Exchanges" in the Order History section of your account. Once your request is submitted, you have 14 days to return your order.

Or to initiate an exchange, please fill the Return & Exchange form. You will need to enter your order number, email address, and follow the straightforward steps.

2. Ensure that your item(s) are returned unworn, in their original condition, and with all tags attached, including any packaging.

3. Place the item(s) in the original packaging and shipping box, and affix the enclosed return shipping label over the initial delivery label.

4. Contact us via the email info@aquarojewelry.com provided to notify us of your intention to return the item.

Once your package reaches our warehouse, please allow 5 to 7 working days (depending on peak times) for your return to be processed. If your return does not meet the specified conditions, the package will be sent back to you. Upon acceptance of your return, you will receive a refund along with a confirmation email.

All shipping and handling fees for returns are to be covered by the customer.